Our Refund Policy

Because every piece of Skybird Pottery is handmade to order, we are unable to accept returns or exchanges on items that arrive as described. Each piece is carefully inspected before shipping.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 7 days of delivery at info@skybirdpottery.com with your order number and photos of the damage. We will work with you to make it right — either through a replacement or a full refund.

Non-Returnable Items

  • Items that have been used
  • Custom or personalized orders
  • Items returned without prior communication

How to Start a Claim

Email us at info@skybirdpottery.com with your order number and a description of the issue. We aim to respond within 2 business days.
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